VUVOX ::: faq

A collection of common questions and answers relating to uploading, creating and publishing using VUVOX.com tool suite.

I can't save my VUVOX Collage. What's going on?

Q: I've been working on a VUVOX collage and can't save. What do I do?

A: On longer sessions within the browser, your signed-in session may time out or you may have lost internet connection. If this is the case, make sure you click on 'Sign In' from the global nav in the upper right of the website. This will allow you to sign in and you should then be able to save your progress.

 

Q: My changes in my collage aren't reflected. What is going on?

A: one way to help this along is to see if you can 'Save As' another version. Give it another name and see if you will be able to branch and make progress moving forward. We've found that creators that do this create versions of their work in stages, allowing them to go back if necessary to earlier versions if needed.

Picture_4

 

 

SAVE Often... VUVOX is an online tool, and thus your changes you make to your collage should be saved every few minutes to ensure that you are responsibly saving. For this reason, you can save as 'Draft' to ensure that your version isn't being shared in a public forum as you build your collage.

 

thanks for your questions! 

UPDATE: VUVOX should be back up & running...

Whew
We're humble and sorry to ALL our customers for this outage. Our DNS issue should be fixed and should be propagating across the web. If you are NOT seeing VUVOX.com in your browser yet, give it some time to propagate across the network.

We've been graced in the past that the loads and traffic on our servers have been good to us.

 

Thanks for your patience and not throwing tomatoes!

 

The VUVOX team

 

'# of cylinders' error message

 

We are aware of this problem and are working on a fix, which should go live soon. The problem occurs when a listing is created on eBay Motors using the VIN (vehicle identification number), which pre-fills information like your vehicle engine type.  Unfortunately, there’s a bug in the system which prevents us from updating your listing’s description with the HTML embed code for your collage, because it thinks you didn’t enter the # of cylinders.

 

It may be possible for you to copy the embed code, and then edit your listing on eBay, and manually insert the embed code into the listing description. 

 

You would go to your collage, click on the share button in the lower-right corner, click on embed to blog or personal site, click on the full option, and then click on copy code.

 

Then go to eBay.com, and revise your listing.  Go to edit listing description, and switch to HTML mode, and paste in the embed code into your listing, and then hit save.

 

Sorry for your trouble. Hope this helps.

 

The VUVOX team

Q: How do I publish a 'private' VUVOX collage

VUVOX is a 'mashup' for media creation and syndication. To publish and control the viewing of a 'private' collage can be handled in the following way.

Since VUVOX can handle multiple media types from different sources (Flickr, Picasa, SmugMug, uploading), it is possible that the final collage presentation can include both public and private media.

Regardless, I suggest the following when trying to publish a VUVOX collage privately.

1) upload your media, pictures or video to VUVOX.
2) Publish your collage as a 'draft' as your setting (not public). This will ensure that your presentation is not viewed on VUVOX, yet still allows you to grab the embed code.

3) Embed your collage in a web page you can control. When you copy the embed code to your clipboard, you can supress the 'share' control by unchecking the box 'include SHARE menu'. By keeping this box unchecked, your player will not enable the share controls, allowing the player not to be shared or fur.

When you paste your embed code within an intranet webpage, the content will be presented, but you will have controlled the 'only' viewable player.

Picture_3

This solution still allows you to log into your VUVOX account securely and remotely update the presentation of you like. All updates or changes you make to your collage will be affected on any embedded instance of the player.


This is the best way to ensure that your presentation remains secure.

Video Upload and encoding with VUVOX

How do you know if your video is encoding correctly? Follow these steps:

-- 1st, while editing a collage in VUVOX, select the button that says "Upload more Files'.
-- Select the movie file from your machine and upload it. The upload time will depend on the size of your file and your internet connection speed.
-- One your file has been uploaded it needs to be *encoded* to the proper format. Navigat to the 'My Media' tab and select 'Video' from the pulldown.

Media_encoding

NOTE: you should see feedback directly on the new file that says 'Media not available yet' with a progress bar % of the processed file.


Once your file has been encoded, you should see a thumbnail of the file and you can add it to the stage. (see below)

Vuvox_video

---------- HERE'S A TIP ----------
For the *most* control over video encoding, you can use a Flash Video encoder, and output at any aspect ratio and size. (100MB limit).
when you upload a .FLV file directly, you can use it right away, as it will not need to be re-encoded.

For more information, see our posts on uploading to VUVOX